Provide services to ensure the safety and comfort of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as greeting passengers, explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.
U.S. Workers
25,340
Median Salary
$37,560
10-Year Growth
+4.7%
Annual Openings
4,100
Typical entry: High school diploma or equivalent
14 of 14 tasks have some AI capability
Exposure Trend
This score reflects estimated AI technical capability for tasks in this occupation. It does not predict employment changes, and it does not account for company-specific constraints, regulation, or adoption barriers.
Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
AI: Fully automatable - Providing route/gate/price/timetable/terminal information is readily automated by information systems and chatbots accessing real-time data.
Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse.
AI: Fully automatable - Issuing and collecting boarding passes is largely automated via e‑tickets, kiosks, and automated gates that prevent reuse.
Respond to passengers' questions, requests, or complaints.
AI: Fully automatable - Conversational AI and automated service systems already handle the majority of passenger questions, requests, and many complaints, with escalation for complex cases.
Greet passengers boarding transportation equipment and announce routes and stops.
AI: Fully automatable - Automated public-address systems and digital signage can greet passengers and announce routes/stops without human intervention.
Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
AI: Fully automatable - Automated ticket scanners, OCR, reservation system integration, and camera-based counting systems already reliably verify tickets and log boarding/disembarking counts in many transport contexts.
Open and close doors for passengers.
AI: Fully automatable - Door actuation is routinely automated and can be controlled by AI systems integrated with vehicle or station controls to open and close doors safely.
Determine or facilitate seating arrangements.
AI: Fully automatable - Determining or facilitating seating arrangements is an optimization problem readily solved by automated algorithms given constraints and preferences.
Signal transportation operators to stop or to proceed.
AI: Fully automatable - AI can detect conditions and trigger standardized visual/audible signals or alerts to operators, which is already implemented in many automated signaling systems.
Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
AI: Partial - Securing passengers involves dexterous physical manipulation and safety judgement beyond general-purpose robotics today, though guidance systems and some automated restraints can assist.
Perform equipment safety checks prior to departure.
AI: Partial - AI, computer vision, and sensors can automate many equipment safety checks, but some tactile, manual, or nuanced inspections still require human involvement as of 2025.
Provide boarding assistance to elderly, sick, or injured people.
AI: Partial - Providing boarding assistance to elderly or injured people requires complex physical help and real‑time human judgement that AI/robots can only partially provide in 2025, though scheduling and coordination can be automated.
Explain and demonstrate safety procedures and safety equipment use.
AI: Partial - AI can fully explain procedures and provide video/AR demonstrations, but cannot reliably perform hands‑on, adaptive physical demonstrations or handle every in-person exception without human support.
Adjust window shades or seat cushions at the request of passengers.
AI: Partial - AI can adjust motorized shades/seats when integrated with control systems or provide remote instructions, but cannot manipulate non‑motorized items or physically assist passengers without robotic hardware.
Transport baggage or coordinate transportation between assigned rooms, terminals, or platforms.
AI: Partial - AI can coordinate baggage routing, tracking, and transport logistics end‑to‑end, but physical baggage transport still often requires human handlers or specialized robotics, limiting full automation.