Tellers

Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.

AI: Fully automatable - Automated cash-counting machines and accounting software can reconcile drawers and compute daily transactions without human calculation.

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

AI: Fully automatable - Imaging, MICR reading, deposit-slip OCR and cash-counting hardware can verify amounts and slip accuracy end-to-end in automated workflows.

Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

AI: Fully automatable - Currency/coin/check counting machines already perform the physical counts and software prepares deposits/shipments, so this task is effectively fully automatable.

Enter customers' transactions into computers to record transactions and issue computer-generated receipts.

AI: Fully automatable - Recording transactions and issuing receipts is routine digital work already handled by teller systems and can be fully automated.

Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.

AI: Fully automatable - Most transaction types listed can be fully automated through banking backend systems, digital channels, and AI-driven workflows with exceptions routed automatically.

Identify transaction mistakes when debits and credits do not balance.

AI: Fully automatable - Automated reconciliation tools and anomaly-detection models can reliably identify imbalances and pinpoint likely transaction mistakes for resolution.

Carry out special services for customers, such as ordering bank cards and checks.

AI: Fully automatable - Ordering replacement cards and checks is a standard, rules-driven workflow that can be completed end-to-end by digital systems and AI assistants.

Order a supply of cash to meet daily needs.

AI: Fully automatable - Cash-forecasting and automated ordering systems using historical data and AI can reliably plan and place cash supply orders.

Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.

AI: Fully automatable - Payment intake and automated verification of amounts and dates can be handled by payment processing systems and rule-based/AI checks for routine cases.

Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.

AI: Fully automatable - Recommendation engines and conversational sales bots can explain and promote tailored financial products using customer data and complete many digital sales processes.

Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.

AI: Fully automatable - End-to-end digital onboarding, KYC/document verification, and transaction processing systems powered by AI can handle routine account openings, savings plans, and bond purchases, enabling full automation for standard cases.

Perform clerical tasks, such as typing, filing, and microfilm photography.

AI: Fully automatable - Routine clerical work such as typing, filing, and digitizing (e.g., microfilm to digital) is readily automated with OCR, RPA, and document-management systems, so AI can fully perform these tasks.

Compute financial fees, interest, and service charges.

AI: Fully automatable - Computing fees, interest, and service charges are deterministic calculations that software and AI systems can fully perform accurately and consistently.

Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.

AI: Fully automatable - Automated document generation, templating, and mailing workflows allow AI to compose, type, and send customer statements and routine correspondence, enabling full automation.

Process and maintain records of customer loans.

AI: Fully automatable - Loan processing and record maintenance are largely handled by loan-servicing platforms and AI-driven workflows today, allowing full automation of administrative loan tasks.

Prepare work schedules for staff.

AI: Fully automatable - AI-driven scheduling and optimization tools can generate and adjust staff work schedules automatically, making schedule preparation fully automatable in typical settings.

Quote unit exchange rates, following daily international rate sheets or computer displays.

AI: Fully automatable - Quoting exchange rates from daily rate feeds or displays is a straightforward lookup/calculation task that can be fully automated by software systems.

Issue checks to bond owners in settlement of transactions.

AI: Fully automatable - Settlement payments and check issuance can be automated through payment systems, check-printing workflows, and authorization rules, enabling full automation of issuing checks to bond owners.

Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.

AI: Fully automatable - AI chatbots and calculators can provide regulatory guidance at a general level and compute currency-exchange fees from rate feeds and fee schedules, allowing routine customer information and fee computation to be fully automated.

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

AI: Partial - Automated check imaging, MICR processing and account lookups handle amounts and funds checks, but signature verification and fraud decisions still need human oversight, so AI can only partially perform this task.

Monitor bank vaults to ensure cash balances are correct.

AI: Partial - Software can continuously reconcile vault records and trigger alerts, but physical verification and audit of cash still require human procedures, so monitoring is only partially automatable.

Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.

AI: Partial - OCR and image analysis can detect endorsements, dates, and bank names, but assessing identification and legality often requires human judgment, making this only partially automatable.

Resolve problems or discrepancies concerning customers' accounts.

AI: Partial - AI can resolve many routine discrepancies via transaction analysis and scripted workflows, but complex disputes and judgment calls still need human agents, so partial automation.

Prepare and verify cashier's checks.

AI: Partial - Many steps in preparing cashier's checks (fund verification, printing) can be automated, but legal controls and fraud prevention typically require human authorization, so it's only partially automatable.

Answer telephones and assist customers with their questions.

AI: Partial - AI voice and chatbot systems can handle the majority of routine telephone inquiries but complex, sensitive, or escalated calls still require human intervention.

Count, verify, and post armored car deposits.

AI: Partial - Physical counting and verification of armored-car cash requires specialized hardware and human oversight for anomalies and security, so AI can partially automate the task but not fully replace human/physical processes by 2025.

Sort and file deposit slips and checks.

AI: Partial - Digitization and document-capture software can sort and file imaged slips and checks, but physical paper-handling and legacy processes still require manual work in many settings.

Receive and count daily inventories of cash, drafts, and travelers' checks.

AI: Partial - Cash-counting machines and inventory systems automate much of the counting, but physical receipt handling and exception checks continue to need human oversight.

Arrange monies received in cash boxes and coin dispensers according to denomination.

AI: Partial - Denomination sorting is automated by coin and bill-counting machines in part, but arranging into specific cash boxes or dispensers generally requires manual or semi-automated handling.