Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
U.S. Workers
35,730
Median Salary
$38,370
10-Year Growth
-26.3%
Annual Openings
2,800
Typical entry: High school diploma or equivalent
19 of 19 tasks have some AI capability
Exposure Trend
This score reflects estimated AI technical capability for tasks in this occupation. It does not predict employment changes, and it does not account for company-specific constraints, regulation, or adoption barriers.
Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
AI: Fully automatable - Modern conversational agents and IVR systems can answer calls, greet callers, provide information, transfer calls and take messages without human involvement for routine interactions.
Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
AI: Fully automatable - Paging and interoffice notifications can be fully automated using automated call/SMS/paging systems integrated with presence and call-routing logic.
Record messages, suggesting rewording for clarity or conciseness.
AI: Fully automatable - ASR combined with LLMs can reliably record spoken or written messages and suggest concise, clearer rewrites.
Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
AI: Fully automatable - Modern visitor-management kiosks and integrated systems can greet visitors, log them, print/assign badges, and notify employee escorts automatically.
Relay or route written or verbal messages.
AI: Fully automatable - Routing and relaying written or transcribed verbal messages can be fully automated via messaging systems, transcription services and rules-based or AI-driven routing.
Answer simple questions about clients' businesses, using reference files.
AI: Fully automatable - Retrieval-augmented LLMs can answer simple, factual questions about clients using reference files with high reliability.
Place telephone calls or arrange conference calls as instructed.
AI: Fully automatable - Placing calls and arranging conference calls can be fully automated using telephony and conferencing APIs and scheduling assistants controlled by AI.
Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
AI: Fully automatable - Data entry, directory updates, typing, proofreading and many scheduling tasks can be fully automated by RPA and AI-driven text-processing and scheduling tools, with minimal human review.
Keep records of calls placed and charges incurred.
AI: Fully automatable - Telephony systems and RPA routinely keep records of calls placed and calculate or log associated charges automatically.
Stamp messages with time and date and file them appropriately.
AI: Fully automatable - Timestamping messages and filing them into document management systems is straightforward, fully automatable metadata handling.
Complete forms for sales orders.
AI: Fully automatable - RPA and AI can extract order details from inputs and populate sales-order forms accurately in typical scenarios.
Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
AI: Fully automatable - Calendar APIs, RPA, and AI agents can accept orders, schedule appointments/rooms, and send/receive faxes end-to-end in modern deployments.
Place orders, such as for equipment, supplies, or catering for meetings.
AI: Fully automatable - Automated procurement and ordering systems can place and track orders for equipment, supplies, and catering end-to-end, so this task can be fully automated.
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
AI: Partial - Software-controlled communication systems can be managed by AI for routing and monitoring, but some hardware operation, emergency judgment and manual interventions still need humans.
Monitor alarm systems to ensure that secure conditions are maintained.
AI: Partial - AI can continuously monitor alarm/ sensor data and flag anomalies or trigger automated responses but maintaining secure conditions often requires human verification and physical intervention.
Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
AI: Partial - AI can detect emergency alarms, auto-route calls, and broadcast announcements, but high-stakes judgment, coordination, and certain escalations still typically need human oversight.
Process incoming or outgoing mail, packages, or deliveries.
AI: Partial - AI can log, track, notify recipients, and integrate with carrier systems for mail and deliveries but cannot physically sort or move packages without robotics or human labor.
Contact security staff members when necessary, using radio-telephones.
AI: Partial - AI can automate alerting via integrated communications systems but cannot reliably operate handheld radio-telephones or fully substitute human judgment in ad-hoc security contacts, so it is partially automatable.
Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
AI: Partial - Cash handling requires physical, secure in-person tasks (collecting physical payments, deposits) though AI can manage digital payments and recordkeeping, so it is partially automatable.