Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
U.S. Workers
1,737,820
Median Salary
$46,290
10-Year Growth
-1.6%
Annual Openings
202,800
Typical entry: High school diploma or equivalent
32 of 32 tasks have some AI capability
Exposure Trend
This score reflects estimated AI technical capability for tasks in this occupation. It does not predict employment changes, and it does not account for company-specific constraints, regulation, or adoption barriers.
Use computers for various applications, such as database management or word processing.
AI: Fully automatable - RPA and AI tools can fully perform database management and word-processing tasks, including content generation, formatting, and routine maintenance via APIs and automation.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
AI: Fully automatable - Advanced voice AIs and conversational systems can answer calls, provide information, take messages, and route calls reliably for the majority of routine interactions.
Create, maintain, and enter information into databases.
AI: Fully automatable - Data entry, validation, updating, and database maintenance are readily automated using RPA, extraction models, and integration with database APIs.
Complete forms in accordance with company procedures.
AI: Fully automatable - AI can populate structured forms from databases and rule sets according to company procedures, with human review for exceptions.
Maintain scheduling and event calendars.
AI: Fully automatable - AI can integrate with calendar APIs and automatically manage scheduling conflicts, invitations, reminders, and rescheduling.
Schedule and confirm appointments for clients, customers, or supervisors.
AI: Fully automatable - AI can coordinate across calendars, communicate with attendees via email/voice, and send confirmations and reminders automatically.
Make copies of correspondence or other printed material.
AI: Fully automatable - AI can command networked printers/scanners or create digital duplicates automatically, making document copying routine.
Locate and attach appropriate files to incoming correspondence requiring replies.
AI: Fully automatable - AI can use semantic search and document-management APIs to locate relevant files and attach them to correspondence.
Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
AI: Fully automatable - AI can manage email systems by classifying, routing, auto-responding to routine messages, and coordinating information flow across systems.
Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
AI: Fully automatable - AI can transcribe meetings, synthesize notes and routine reports from data and templates, and distribute them automatically.
Arrange conference, meeting, or travel reservations for office personnel.
AI: Fully automatable - Arranging meetings, conferences, and travel is already routinely automated via booking APIs, calendar integrations, and AI assistants that handle preferences and constraints.
Provide services to customers, such as order placement or account information.
AI: Fully automatable - AI can access backend systems to place orders and retrieve account information and can handle routine customer requests while escalating complex cases.
Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
AI: Fully automatable - AI can reliably check spelling and grammar, enforce formatting templates, and propose revisions consistent with company policies.
Conduct searches to find needed information, using such sources as the Internet.
AI: Fully automatable - As of 2025, LLMs with browsing/agent capabilities can perform internet searches and synthesize information reliably for general information needs.
Mail newsletters, promotional material, or other information.
AI: Fully automatable - Content creation plus email/print-fulfillment and mailing APIs allow end-to-end automated distribution of newsletters and promotional materials.
Order and dispense supplies.
AI: Fully automatable - Procurement, inventory management, and vendor APIs enable automated ordering and replenishment of supplies for typical office contexts.
Train and assist staff with computer usage.
AI: Fully automatable - AI tutors, chatbots, and remote-assist tools in 2025 can provide personalized instruction, step‑by‑step guidance, and real‑time troubleshooting for most common computer-usage training needs.
Prepare conference or event materials, such as flyers or invitations.
AI: Fully automatable - AI tools can design flyers and invitations, generate copy, produce print-ready assets, and handle distribution workflows end-to-end for typical conference and event materials.
Take dictation in shorthand or by machine and transcribe information.
AI: Fully automatable - Automatic speech recognition and transcription systems in 2025 can accurately transcribe dictated material in real time and produce high-quality transcripts for most use cases.
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
AI: Partial - Payroll calculation and submission can be largely automated with payroll software and AI, but regulatory complexity, exceptions, and legal responsibility necessitate human oversight.
Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
AI: Partial - Digital collections, payments, and reconciliation are highly automatable, but cash handling, bank interactions, and fiduciary/control requirements limit full automation.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
AI: Partial - AI can set up and manage electronic filing systems and keep digital records updated, but handling and organizing physical paper filing still requires human effort.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
AI: Partial - Monitoring, remote control, diagnostics, and service scheduling for office equipment can be automated, but physically operating, replacing consumables, or repairing hardware requires human technicians.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
AI: Partial - Kiosk systems and virtual receptionists can handle many visitor inquiries and routing tasks, but in-person judgment, complex needs, and hospitality aspects often necessitate human receptionists.
Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
AI: Partial - AI can plan, coordinate vendors, schedules and communications for events, but on-site management and real-time human problem-solving remain necessary for many events.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
AI: Partial - AI can OCR, classify, and route digital or scanned incoming mail and draft routine replies, but physical mail handling and sensitive judgment still require humans.
Establish work procedures or schedules and keep track of the daily work of clerical staff.
AI: Partial - AI can generate procedures, schedules, and track clerical work, but establishing policies, resolving interpersonal issues, and authoritative supervision require human managers.
Prepare and mail checks.
AI: Partial - Software can prepare electronic payments and printable checks and automate mailing logistics, but physically signing, exception handling, and some mailing tasks still often require humans.
Develop or maintain internal or external company Web sites.
AI: Partial - By 2025 AI can generate and modify website code, templates, and content and assist with CMS tasks but cannot fully replace human engineers for complex architecture, secure deployments, and bespoke integrations.
Manage projects or contribute to committee or team work.
AI: Partial - AI can handle scheduling, task-tracking, progress reporting and recommendations but cannot fully replicate human leadership, stakeholder negotiation, and accountability in project management.
Learn to operate new office technologies as they are developed and implemented.
AI: Partial - AI can learn new software via documentation, adapters, and fine-tuning, but human orientation, policy interpretation, and hands-on training are still often required.
Supervise other clerical staff and provide training and orientation to new staff.
AI: Partial - AI can create onboarding materials, run training modules, and support routine supervisory tasks but cannot fully replicate human judgment, conflict resolution, and performance management required for supervision.