Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
U.S. Workers
127,440
Median Salary
$41,460
10-Year Growth
+2.8%
Annual Openings
14,400
Typical entry: High school diploma or equivalent
20 of 21 tasks have some AI capability
Exposure Trend
This score reflects estimated AI technical capability for tasks in this occupation. It does not predict employment changes, and it does not account for company-specific constraints, regulation, or adoption barriers.
Examine passenger documentation to determine destinations and to assign boarding passes.
AI: Fully automatable - Document examination and boarding-pass assignment are routinely automated via kiosks and digital check-in systems, which AI can fully perform for standard cases.
Confer with customers to determine their service requirements and travel preferences.
AI: Fully automatable - Conversational AI and recommendation systems can effectively elicit customer requirements and travel preferences and propose options in most service contexts by 2025.
Announce arrival and departure information, using public address systems.
AI: Fully automatable - Automated public-address systems integrated with scheduling and tracking can fully generate and broadcast arrival/departure announcements.
Prepare customer invoices and accept payment.
AI: Fully automatable - Preparing invoices and processing payments is widely automated through billing systems and payment gateways with minimal human involvement.
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
AI: Fully automatable - Computerized reservation systems and APIs can check availability and assign requested spaces automatically in real time.
Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
AI: Fully automatable - Generating and issuing tickets, insurance documents, and itineraries is routinely automated with document templates and e‑delivery systems.
Maintain computerized inventories of available passenger space and provide information on space reserved or available.
AI: Fully automatable - Maintaining and reporting computerized inventory of passenger space is a standard automated function of reservation and inventory management systems.
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
AI: Fully automatable - Route and itinerary planning and fare/fee computation using schedules and rate books are well supported by automated booking engines and pricing algorithms.
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
AI: Fully automatable - Making and confirming reservations is largely automated via booking platforms, APIs, and conversational systems that interact with providers and customers.
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
AI: Fully automatable - Generative AI combined with retrieval and mapping services can reliably provide tailored travel suggestions and supply guides, directories, brochures, and maps.
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
AI: Fully automatable - Automated booking systems and AI-driven messaging and voice agents can routinely notify customers or agents of conveyance changes and confirm reservations across channels.
Promote particular destinations, tour packages, and other travel services.
AI: Fully automatable - AI can create targeted promotional content and manage distribution, targeting, and performance optimization for destinations, packages, and travel services.
Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
AI: Fully automatable - AI systems can scrape public materials, use APIs, or send automated requests (email/phone) to collect current advertising literature from hotels, motels, resorts, and operators.
Trace lost, delayed, or misdirected baggage for customers.
AI: Partial - Automated tracking systems and AI can locate and provide status for lost or delayed baggage, but physical recovery and complex exception handling still require human intervention.
Check baggage and cargo and direct passengers to designated locations for loading.
AI: Partial - Automated scanning and routing systems can check and tag baggage/cargo and display directions, but on-the-ground coordination and physical loading oversight continue to need human staff.
Provide boarding or disembarking assistance to passengers needing special assistance.
AI: Partial - Scheduling, coordination, and instructions for special-assistance passengers can be automated, but the hands-on boarding/disembarking assistance typically requires human attendants in 2025.
Provide clients with assistance in preparing required travel documents and forms.
AI: Partial - AI can generate and prefill required documents and guide clients through forms, but complex documentation cases and legal/embassy interactions often need human assistance.
Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
AI: Partial - AI can supply schedules, connections, and general visa/medical guidance, but nuanced, changing regulatory or medical-advice cases often require human verification.
Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
AI: Partial - Chatbots and knowledge-base systems can handle routine inquiries about schedules and policies, but complex or exceptional questions still need human intervention.
Open or close information facilities.
AI: Partial - Opening/closing information facilities often requires physical on-site actions and security oversight; AI can partially automate via building systems and scheduling but cannot fully replace human presence in many contexts.
Keep information facilities clean during operation.
AI: Not automatable - Keeping physical facilities clean requires manual or robotic physical activity that is not fully handled by AI alone in most operational contexts.