Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
U.S. Workers
964,530
Median Salary
$37,230
10-Year Growth
0.0%
Annual Openings
128,500
Typical entry: High school diploma or equivalent
19 of 19 tasks have some AI capability
Exposure Trend
This score reflects estimated AI technical capability for tasks in this occupation. It does not predict employment changes, and it does not account for company-specific constraints, regulation, or adoption barriers.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
AI: Fully automatable - Advanced IVR, conversational voice AI, and virtual reception systems can answer, screen, forward calls, provide information, take messages, and schedule appointments in most routine contexts.
Schedule appointments and maintain and update appointment calendars.
AI: Fully automatable - Scheduling and calendar maintenance are highly automatable with existing scheduling assistants that handle bookings, conflicts, reminders, and updates.
File and maintain records.
AI: Fully automatable - Filing and records maintenance (including digitization, indexing, and retrieval) are well-supported by document management systems and automation tools.
Receive payment and record receipts for services.
AI: Fully automatable - Integrated payment systems and software can fully accept payments and automatically record receipts without human intervention in most settings.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
AI: Fully automatable - Document and message transmission via email, portals, print/mail services, and fax gateways are routinely automated end-to-end.
Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
AI: Fully automatable - Pricing engines and rules-based systems can calculate and produce quotes for tours, stocks, insurance, and other products automatically in most standard cases.
Process and prepare memos, correspondence, travel vouchers, or other documents.
AI: Fully automatable - Template-driven document generation and workflow automation can fully prepare memos, correspondence, travel vouchers, and similar documents.
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
AI: Fully automatable - Knowledge bases and conversational agents can reliably provide location, staff, and service information from up-to-date organizational data.
Keep a current record of staff members' whereabouts and availability.
AI: Fully automatable - Scheduling systems, badge/clock-in data, and calendar integrations can maintain current records of staff whereabouts and availability automatically.
Take orders for merchandise or materials and send them to the proper departments to be filled.
AI: Fully automatable - Order intake and routing to fulfillment departments can be fully automated using e-commerce/ERP systems and workflow automation.
Schedule space or equipment for special programs and prepare lists of participants.
AI: Fully automatable - Calendar, booking, and participant-list management can be fully automated with AI/workflow integrations and existing scheduling systems in 2025.
Enroll individuals to participate in programs and notify them of their acceptance.
AI: Fully automatable - Enrollment processing, eligibility checks (when rule-based), and automated acceptance notifications can be fully handled by AI-driven forms and messaging workflows.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
AI: Partial - Digital check‑in kiosks and conversational agents can greet and direct visitors, but assessing nuanced in-person needs and physically escorting people typically require human receptionists.
Hear and resolve complaints from customers or the public.
AI: Partial - AI can resolve many routine complaints via scripted and generative responses, but complex, sensitive, or escalated complaints still need human empathy and discretionary judgment.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
AI: Partial - AI and RPA can automate proofreading, transcription, and many bookkeeping operations but still struggle with poor handwriting, ambiguous records, and complex judgment calls requiring human oversight.
Analyze data to determine answers to questions from customers or members of the public.
AI: Partial - AI can analyze structured data and answer many routine queries but often requires human review for complex, ambiguous, or high-stakes public inquiries.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
AI: Partial - Sorting and routing messages and preparing shipments can be largely automated, but physical collection and final-mile handling still often need human or specialized robotics intervention.
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
AI: Partial - Basic scheduling or reminders for plant care and magazine arrangement can be automated, but the physical, dexterous maintenance of a lobby still requires human labor or specialized robots not broadly reliable in 2025.
Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
AI: Partial - Scripted tours and audio/virtual guides can be provided by AI, but live, adaptive in-person touring with nuanced human interaction remains only partially automatable in 2025.