Interview persons desiring to open accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing applications.
U.S. Workers
38,030
Median Salary
$46,610
10-Year Growth
-13.2%
Annual Openings
2,300
Typical entry: High school diploma or equivalent
14 of 15 tasks have some AI capability
Exposure Trend
This score reflects estimated AI technical capability for tasks in this occupation. It does not predict employment changes, and it does not account for company-specific constraints, regulation, or adoption barriers.
Answer customers' questions and explain available services, such as deposit accounts, bonds, and securities.
AI: Fully automatable - AI chatbots and knowledge systems can accurately answer customer questions and explain standard deposit, bond, and securities services and escalate when specialist or regulated advice is required.
Compile information about new accounts, enter account information into computers, and file related forms or other documents.
AI: Fully automatable - Data capture, OCR, validation, and RPA can fully compile new account information, enter it into systems, and file associated forms with high reliability.
Inform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit.
AI: Fully automatable - Providing procedural information for services like ATM cards, direct deposit, and CDs is routine and can be fully handled by AI-driven documentation and customer interfaces.
Refer customers to appropriate bank personnel to meet their financial needs.
AI: Fully automatable - AI can reliably triage customer needs and refer them to the appropriate bank personnel or department based on intent detection and customer data.
Collect and record customer deposits and fees and issue receipts, using computers.
AI: Fully automatable - Collecting and recording deposits/fees and issuing receipts is transactional and can be fully automated using banking systems and digital payment infrastructure.
Obtain credit records from reporting agencies.
AI: Fully automatable - Obtaining credit records is a straightforward programmatic task via authorized APIs and consent flows and can be fully automated.
Duplicate records for distribution to branch offices.
AI: Fully automatable - Duplicating records and distributing them to branch offices is a routine digital file replication and routing task that can be fully automated.
Schedule repairs for locks on safe-deposit boxes.
AI: Fully automatable - Scheduling repairs and coordinating vendors is an administrative workflow that can be fully automated using calendars, ticketing, and vendor integrations even though technicians perform the physical repair.
Perform teller duties as required.
AI: Partial - Many teller functions can be automated (ATMs, digital transactions), but in-person cash handling, identity verification, and complex transactions still require human presence and judgement.
Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.
AI: Partial - AI can conduct intake interviews, collect KYC data, and perform remote identity checks, but some account openings or safe‑deposit rentals require in-person verification and human judgement for anomalies.
Process loan applications.
AI: Partial - Many loan-application steps (document intake, verification, credit scoring, and straight-through decisions for standard cases) can be automated, but complex underwriting, exceptions, and compliance reviews still need human judgment.
Investigate and correct errors upon customers' request, according to customer and bank records.
AI: Partial - AI can detect, investigate, and propose corrections for many errors using records and rules, but complex disputes and final remediation often need human review and authorization.
Execute wire transfers of funds.
AI: Partial - AI and automated systems can initiate and route wire transfers and perform checks, but regulatory, authentication, fraud-flagging, and signed authorization steps typically require human oversight or secure controls, so it cannot be fully autonomous.
Perform foreign currency transactions and sell traveler's checks.
AI: Partial - Foreign-currency conversions and settlement can be automated, but physical cash handling and sale of traveler's checks require in-person transactions and controls that prevent full AI-only execution.
Issue initial and replacement safe-deposit keys to customers, and admit customers to vaults.
AI: Not automatable - Issuing physical safe-deposit keys and admitting customers to vaults involve secure in-person identity verification and handling of physical keys, which AI cannot perform.