Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
U.S. Workers
830,760
Median Salary
$44,640
10-Year Growth
+4.2%
Annual Openings
85,900
Typical entry: High school diploma or equivalent
16 of 16 tasks have some AI capability
Exposure Trend
This score reflects estimated AI technical capability for tasks in this occupation. It does not predict employment changes, and it does not account for company-specific constraints, regulation, or adoption barriers.
Answer telephones and direct calls to appropriate staff.
AI: Fully automatable - Interactive voice systems and virtual receptionists can answer and route calls to appropriate staff reliably in most settings.
Maintain medical records, technical library, or correspondence files.
AI: Fully automatable - Electronic health record systems combined with RPA and AI can organize, index, and update medical records, libraries, and correspondence files for most workflows, with physical-only handling being the main exception.
Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
AI: Fully automatable - Compiling and recording charts, reports, and correspondence is largely automatable via EHR integrations, voice recognition, and AI-assisted documentation tools.
Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
AI: Fully automatable - Bookkeeping functions—credits, collections, invoicing, and recordkeeping—are largely automatable with modern accounting software, RPA, and AI-driven reconciliation tools.
Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.
AI: Fully automatable - Scheduling tests and procedures from physician orders can be automated by integrated scheduling systems and AI that handle availability, resource constraints, and notifications for routine cases.
Receive and route messages or documents, such as laboratory results, to appropriate staff.
AI: Fully automatable - Automated messaging systems, rules engines, and NLP can reliably receive and route lab results and documents to appropriate staff, with human escalation reserved for exceptions.
Transmit correspondence or medical records by mail, e-mail, or fax.
AI: Fully automatable - Secure transmission of correspondence and medical records by mail, e-mail, or fax can be fully automated through integrated workflows and compliance controls.
Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.
AI: Fully automatable - Large language models and document-generation tools can draft and format reports, speeches, articles, and correspondence to professional standards, enabling full automation of initial preparation (with optional human editing).
Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
AI: Fully automatable - Routine clerical and administrative tasks like ordering and inventory management are readily automated by procurement systems, bots, and demand-forecasting AI.
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
AI: Partial - Automated schedulers handle routine appointments and confirmations well, but complex surgical scheduling and preoperative coordination still need human intervention.
Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
AI: Partial - AI can generate reports and drive software workflows, but physically operating some office equipment and ensuring data integrity frequently requires human action.
Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
AI: Partial - AI chatbots and intake portals can collect structured intake and forms but have limitations with complex histories, ambiguous answers, and rapport-sensitive interviews, so human involvement remains important.
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
AI: Partial - Conversational kiosks and virtual receptionists can handle routine greetings and routing, but in-person nuances, accessibility needs, and complex situations still require human receptionists.
Complete insurance or other claim forms.
AI: Partial - AI can prefill and assist in completing many insurance and claim forms, but complex coding, adjudication, and denials/appeals still require human expertise and review.
Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
AI: Partial - AI can accurately transcribe audio and extract structured clinical terms, but legal responsibility, context-sensitive interpretation, and error risk require human review and sign-off.
Arrange hospital admissions for patients.
AI: Partial - AI can automate scheduling, eligibility checks, and pre-admission workflows, but arranging admissions involves coordination, clinical judgment, and consent steps that typically need human intervention.