Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
U.S. Workers
157,310
Median Salary
$43,830
10-Year Growth
-11.6%
Annual Openings
15,800
Typical entry: High school diploma or equivalent
16 of 16 tasks have some AI capability
Exposure Trend
This score reflects estimated AI technical capability for tasks in this occupation. It does not predict employment changes, and it does not account for company-specific constraints, regulation, or adoption barriers.
Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
AI: Fully automatable - Scripted question asking and collection of specified fields can be fully automated by conversational AI and voice systems with high accuracy.
Compile, record, and code results or data from interview or survey, using computer or specified form.
AI: Fully automatable - Transcribing, recording, and coding interview/survey responses into specified forms can be automated reliably using speech-to-text, NLP, and data‑entry workflows.
Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
AI: Fully automatable - AI can explain survey objectives and rephrase or interpret questions in real time to aid comprehension while following neutrality constraints.
Assist individuals in filling out applications or questionnaires.
AI: Fully automatable - Conversational agents and form‑filling automation can guide users, validate inputs, and auto-populate applications across most standard cases, enabling end-to-end automation in typical scenarios.
Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
AI: Fully automatable - Routine office duties—customer service/telemarketing, record maintenance, billing, and payment processing—are already automatable with AI and RPA end-to-end in standard workflows.
Locate and list addresses and households.
AI: Fully automatable - Locating and listing addresses and households is a structured data/GIS task that can be fully automated using geocoding, public records, and mapping tools.
Prepare reports to provide answers in response to specific problems.
AI: Fully automatable - Generative AI and automation tools can synthesize data and draft problem-specific reports end-to-end with minimal human intervention.
Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
AI: Partial - AI can contact individuals via phone, SMS, and email automatically but cannot perform in‑person outreach, so the task is only partially automatable.
Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
AI: Partial - Benefit verification is easily automated via APIs and rules engines, but negotiating financing options, handling complex exceptions, and obtaining consents typically require human intervention.
Review data obtained from interview for completeness and accuracy.
AI: Partial - AI can check for missing fields and basic inconsistencies and flag potential errors but may miss nuanced accuracy issues that require human judgment.
Supervise or train other staff members.
AI: Partial - AI can deliver training, monitor performance metrics, and provide feedback, but cannot fully replicate human leadership, mentorship, conflict resolution, and personnel management decisions.
Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
AI: Partial - AI can handle phone answering and routine financial or informational medical queries, but nuanced clinical advice, sensitive situations, and liability-bearing decisions require licensed human professionals.
Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
AI: Partial - AI can identify inconsistencies in responses and propose clarifying questions or scripts, but resolving them in real-time often requires human judgment, probing tone, and rapport.
Identify and report problems in obtaining valid data.
AI: Partial - AI can automatically detect missing, inconsistent, or invalid fields and generate reports, but cannot physically obtain missing data or resolve field-collection constraints on its own.
Meet with supervisor daily to submit completed assignments and discuss progress.
AI: Partial - Scheduling, submission of completed work, and summary reporting can be automated, but the interpersonal daily discussion and managerial decision-making with a supervisor cannot be fully replaced by AI.
Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
AI: Partial - Data collection, cleaning, tallying and analysis are readily automated, but in-person enumeration and discretionary field collection tasks that require interpersonal engagement limit full automation.