Process applications for, changes to, reinstatement of, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
U.S. Workers
229,070
Median Salary
$48,450
10-Year Growth
-3.7%
Annual Openings
20,300
Typical entry: High school diploma or equivalent
16 of 16 tasks have some AI capability
Exposure Trend
This score reflects estimated AI technical capability for tasks in this occupation. It does not predict employment changes, and it does not account for company-specific constraints, regulation, or adoption barriers.
Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
AI: Fully automatable - Form preparation and submission can be automated end-to-end using templates, data extraction and API or electronic filing integrations for both carriers and government portals.
Correspond with insured or agent to obtain information or inform them of account status or changes.
AI: Fully automatable - Routine correspondence to request information or notify customers about status or changes can be fully automated with templates, personalization, and secure delivery channels.
Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies.
AI: Fully automatable - Modern OCR, entity resolution, and rules-based checks can automatically verify names, ages, addresses and property values against internal records and external data sources for typical cases.
Calculate premiums, refunds, commissions, adjustments, and new reserve requirements, using insurance rate standards.
AI: Fully automatable - Calculations of premiums, refunds, commissions and standard adjustments follow deterministic rules and rate tables that automation can compute reliably, with actuarial oversight for nonstandard reserve judgments.
Compare information from application to criteria for policy reinstatement and approve reinstatement when criteria are met.
AI: Fully automatable - Reinstatement decisions are generally rule-based and can be executed automatically by decision engines once required documentation and data are validated.
Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts.
AI: Fully automatable - Data transcription and entry are highly automatable today using OCR, extraction models and RPA to populate worksheets and systems reliably for standard formats.
Collect initial premiums and issue receipts.
AI: Fully automatable - Payment collection and receipt issuance are routinely automated today via integrated payment processors and back-office systems, with escalation for exceptions.
Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.
AI: Fully automatable - Record organization and file maintenance are largely automatable with document management systems, metadata tagging and workflow automation for normal, high-volume tasks.
Check computations of interest accrued, premiums due, and settlement surrender on loan values.
AI: Fully automatable - Interest, premium, and surrender computations are deterministic and can be fully automated by software given the required inputs and rules.
Compose business correspondence for supervisors, managers, and professionals.
AI: Fully automatable - Large language models can draft polished business correspondence for supervisors and professionals autonomously in most cases.
Notify insurance agent and accounting department of policy cancellation.
AI: Fully automatable - Automated workflows can generate and send notifications to agents and accounting systems upon cancellation events without human intervention.
Process and record new insurance policies and claims.
AI: Partial - Routine processing and recording of new policies and claims can be largely automated, but exceptions, underwriting judgments, and complex cases still need human intervention.
Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
AI: Partial - AI can extract intents and propose required changes from letters and documents but complex, ambiguous, or legally sensitive determinations still require human review.
Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
AI: Partial - Routine policy updates can be implemented by automation, but beneficiary changes, coverage type changes and claim-related updates often require authentication, approvals, or discretionary judgment from humans.
Interview clients and take their calls to provide customer service and obtain information on claims.
AI: Partial - AI can handle routine customer-service calls and extract claims information but struggles with identity verification, complex or sensitive cases, and needs human oversight for escalation and empathy.
Obtain computer printout of policy cancellations or retrieve cancellation cards from file.
AI: Partial - Digital retrieval and printout generation can be fully automated, but physically retrieving paper cancellation cards still requires humans or specialized robotics, so partial automation is realistic.