Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.
U.S. Workers
229,070
Median Salary
$48,450
10-Year Growth
-3.7%
Annual Openings
20,300
Typical entry: High school diploma or equivalent
11 of 11 tasks have some AI capability
Exposure Trend
This score reflects estimated AI technical capability for tasks in this occupation. It does not predict employment changes, and it does not account for company-specific constraints, regulation, or adoption barriers.
Prepare insurance claim forms or related documents and review them for completeness.
AI: Fully automatable - AI and rule-based systems can produce claim forms and perform completeness checks, though escalation may be needed for ambiguous cases.
Enter claims information into database systems.
AI: Fully automatable - OCR, NLP, and RPA systems can extract and enter claims data into databases with high accuracy in standard cases.
Calculate amount of claim.
AI: Fully automatable - Calculating claim amounts given policy rules and inputs is a deterministic, automatable task that AI systems can perform.
Post or attach information to claim file.
AI: Fully automatable - Attaching or posting information to digital claim files is a routine, rule-based document-management task that can be fully automated via AI document understanding plus RPA/API integrations.
Transmit claims for payment or further investigation.
AI: Fully automatable - Transmitting claims for payment or escalation follows deterministic workflows and standardized formats, which AI systems and automation pipelines can reliably execute end-to-end.
Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
AI: Fully automatable - Data entry, indexing, search and retrieval of office or warehouse records are highly structured tasks that current AI plus RPA and database tools can fully automate.
Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
AI: Fully automatable - Providing limited procedural instructions and referrals is well within the capabilities of chatbots and integrated knowledgebases, enabling reliable full automation for routine queries.
Apply insurance rating systems.
AI: Fully automatable - Applying rating algorithms and systems is an explicit, rule- or model-driven computation that AI and software can perform fully and consistently.
Pay small claims.
AI: Partial - Execution of standardized small payments can be automated technically, but compliance, fraud controls, and authorization policies frequently require human oversight, so automation is partial.
Contact insured or other involved persons to obtain missing information.
AI: Partial - Automated outreach (email, SMS, voice bots) can obtain routine missing data, but complex, sensitive, identity-verified, or adversarial interactions still require human involvement.
Review insurance policy to determine coverage.
AI: Partial - AI can parse policies and make preliminary coverage determinations for clear-cut cases, but ambiguous language, complex exclusions, and legal judgment often need human review.