Advise and educate individuals or organizations on acquiring and managing debt. May provide guidance in determining the best type of loan and explaining loan requirements or restrictions. May help develop debt management plans, advise on credit issues, or provide budget, mortgage, and bankruptcy counseling.
U.S. Workers
28,110
Median Salary
$50,480
10-Year Growth
+3.3%
Annual Openings
2,200
Typical entry: Bachelor's degree
23 of 23 tasks have some AI capability
Exposure Trend
This score reflects estimated AI technical capability for tasks in this occupation. It does not predict employment changes, and it does not account for company-specific constraints, regulation, or adoption barriers.
Assess clients' overall financial situation by reviewing income, assets, debts, expenses, credit reports, or other financial information.
AI: Fully automatable - Given financial data inputs, AI can accurately aggregate and assess income, assets, debts, expenses and credit reports to form a comprehensive financial assessment.
Create debt management plans, spending plans, or budgets to assist clients to meet financial goals.
AI: Fully automatable - AI can design tailored debt management plans, budgets, and spending plans using client data, constraints, and best-practice heuristics, enabling full automation of plan creation.
Calculate clients' available monthly income to meet debt obligations.
AI: Fully automatable - Calculating available monthly income from provided income and expense data is a deterministic task that AI can perform fully and reliably.
Prioritize client debt repayment to avoid dire consequences, such as bankruptcy or foreclosure or to reduce overall costs, such as by paying high-interest or short-term loans first.
AI: Fully automatable - AI can algorithmically prioritize debt repayment using interest rates, legal priorities, cashflow constraints, and risk of severe consequences to produce effective repayment orders.
Explain general financial topics to clients, such as credit report ratings, bankruptcy laws, consumer protection laws, wage attachments, or collection actions.
AI: Fully automatable - Large language models can accurately and clearly explain general financial and consumer-protection topics tailored to user knowledge levels.
Prepare written documents to establish contracts with or communicate financial recommendations to clients.
AI: Fully automatable - AI can generate and populate contract drafts and written recommendations from templates and client data reliably, subject to legal review.
Explain services or policies to clients, such as debt management program rules, the advantages and disadvantages of using services, or creditor concession policies.
AI: Fully automatable - AI can consistently explain program rules, pros and cons, and policy details across channels using up-to-date documented information.
Maintain or update records of client account activity, including financial transactions, counseling session notes, correspondence, document images, or client inquiries.
AI: Fully automatable - Robotic process automation plus AI can fully maintain, update, and index client account activity and counseling records from structured and scanned inputs.
Refer clients to social service or community resources for needs beyond those of credit or debt counseling.
AI: Fully automatable - AI systems can match client needs to databases of local social and community resources and generate referrals, though verification is advisable.
Estimate time for debt repayment given amount of debt, interest rates, and available funds.
AI: Fully automatable - Calculating debt repayment timelines from balances, rates, and payments is a straightforward deterministic task that AI can fully automate.
Recommend educational materials or resources to clients on matters such as financial planning, budgeting, or credit.
AI: Fully automatable - AI can rapidly generate and curate tailored financial educational resources and recommended materials for clients.
Teach courses or seminars on topics such as budgeting, managing personal finances, or financial literacy.
AI: Fully automatable - AI can create and deliver courses or seminars, producing curricula, presentations, quizzes, and adaptive instruction for financial literacy topics.
Explain loan information to clients, such as available loan types, eligibility requirements, or loan restrictions.
AI: Fully automatable - AI can explain loan types, eligibility criteria, restrictions, and answer follow-up questions in clear, personalized language.
Recommend strategies for clients to meet their financial goals, such as borrowing money through loans or loan programs, declaring bankruptcy, making budget adjustments, or enrolling in debt management plans.
AI: Partial - AI can generate and compare strategies (loans, bankruptcy, budgeting, DMPs) tailored to a client's situation, but providing definitive legal/financial advice and handling sensitive judgment calls still requires human oversight.
Interview clients by telephone or in person to gather financial information.
AI: Partial - AI can conduct structured phone or chat interviews and extract financial data but lacks full in-person nuance, trust-building, and regulatory judgment for all cases.
Advise clients on housing matters, such as housing rental, homeownership, mortgage delinquency, or foreclosure prevention.
AI: Partial - AI can provide general housing and foreclosure-prevention guidance and calculators but cannot fully replace case-specific legal, local, and negotiation expertise.
Disburse funds from client accounts to creditors.
AI: Partial - AI can automate payment workflows and prepare disbursements, but secure authorization, compliance, and fiduciary controls typically require human governance and approval.
Advise clients or respond to inquiries about financial matters in person or via phone, email, Web site, or Internet chat.
AI: Partial - AI can handle routine multi-channel inquiries and provide general advice but often needs human oversight for complex, personalized financial counseling or compliance-sensitive decisions.
Negotiate with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, time extensions, or to set up payment plans.
AI: Partial - AI can draft negotiation offers and interact with creditor portals for routine concessions but cannot fully replicate complex, discretionary negotiations or legally binding settlements without human control.
Review changes to financial, family, or employment situations to determine whether changes to existing debt management plans, spending plans, or budgets are needed.
AI: Partial - AI can analyze changes in financial, family, or employment data and flag when plans should change, but nuanced judgment, verification, and client consent require human oversight.
Create action plans to assist clients in obtaining permanent housing via rent or mortgage programs.
AI: Partial - AI can draft action plans and identify relevant rent/mortgage programs and steps, but eligibility verification, paperwork, and coordination with agencies typically need human casework.
Conduct research to help clients avoid repossessions or foreclosures or remove levies or wage garnishments.
AI: Partial - AI can research legal options and generate strategies to avoid repossession or remove levies/garnishments, but legal filings and negotiations generally require licensed professionals.
Investigate missing checks, payment histories, held funds, returned checks, or other related issues to resolve client or creditor problems.
AI: Partial - AI can analyze payment histories, reconcile records, and identify likely causes of missing or returned payments, but accessing bank systems and executing resolutions often needs human intervention.