Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
16 of 16 tasks have some AI capability
Exposure Trend
This score reflects estimated AI technical capability for tasks in this occupation. It does not predict employment changes, and it does not account for company-specific constraints, regulation, or adoption barriers.
Develop training materials and procedures, or train users in the proper use of hardware or software.
AI: Fully automatable - AI can generate comprehensive training materials and deliver interactive training programs, effectively covering most routine hardware and software instruction needs.
Refer major hardware or software problems or defective products to vendors or technicians for service.
AI: Fully automatable - AI can detect major failures, classify severity, and automatically create and route vendor or technician service tickets, automating the referral process in many environments.
Enter commands and observe system functioning to verify correct operations and detect errors.
AI: Fully automatable - AI systems can execute commands, monitor outputs and logs, and detect anomalies automatically, so routine verification and error detection are fully automatable.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
AI: Fully automatable - Automated logging, ticketing systems, and AI summarization can maintain and update records of transactions, problems, remedial actions, and installations end-to-end.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
AI: Fully automatable - AI can run benchmarks, analyze telemetry and compatibility data, and generate evaluations and upgrade recommendations, enabling comprehensive assessments.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
AI: Fully automatable - AI can analyze workflows, perform cost comparisons, and propose space/layout designs from plans and data, enabling end-to-end office automation feasibility studies.
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
AI: Fully automatable - Automated ingestion of trade publications, manuals, and conference content allows AI to continuously monitor, summarize, and maintain up-to-date technical knowledge.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
AI: Partial - AI virtual agents can resolve a large share of common software and hardware inquiries, but complex or hands‑on issues still require human technicians.
Oversee the daily performance of computer systems.
AI: Partial - AI can monitor daily system performance and perform routine remediation, but complex incident response and accountability typically need human intervention.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
AI: Partial - AI can read manuals, run remote diagnostics, and interact with users to troubleshoot, yet certain hands‑on diagnostics and complex problem resolution remain human-dependent.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
AI: Partial - Operating system and software setup can be automated, but physical tasks like cable installation and on-site verification require human technicians.
Modify and customize commercial programs for internal needs.
AI: Partial - AI coding assistants can modify and customize many commercial programs via APIs or scripting, but complex integrations, proprietary limits, and testing frequently need human developers.
Inspect equipment and read order sheets to prepare for delivery to users.
AI: Partial - Reading order sheets and generating packing/preparation instructions can be automated, but physical inspection and staging of equipment for delivery generally require on-site human action.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
AI: Partial - Software installations and scripted minor fixes can be automated, but physical hardware repairs and on-site peripheral work still require human hands or specialized robotics.
Confer with staff, users, and management to establish requirements for new systems or modifications.
AI: Partial - AI can facilitate requirement gathering and synthesize stakeholder input, but interpersonal negotiation, political context, and ambiguous tradeoffs still require human-led discussions.
Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
AI: Partial - AI can assist with candidate screening, scheduling, and coordination, but hiring decisions, supervision, and directing teams involve legal, ethical, and interpersonal responsibilities that require humans.