Cashiers

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

AI: Fully automatable - Counting cash and ensuring adequate change can be fully automated with bill/coin counters, smart safes, and integrated POS reconciliation systems.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

AI: Fully automatable - Payment processing (cards, debits, vouchers) and cash handling are already largely automated via POS, self-checkout, and payment systems, including fraud detection.

Calculate total payments received during a time period, and reconcile this with total sales.

AI: Fully automatable - Calculating total payments and reconciling with sales is a routine accounting task that POS systems and reconciliation software/AI can fully automate.

Keep periodic balance sheets of amounts and numbers of transactions.

AI: Fully automatable - Keeping periodic balance sheets of amounts and transaction counts is a bookkeeping function that can be fully generated and maintained by integrated accounting and POS software.

Compute and record totals of transactions.

AI: Fully automatable - Computing and recording transaction totals are basic automated POS operations that AI/software can fully perform.

Help customers find the location of products.

AI: Fully automatable - Product location assistance is fully automatable through inventory systems, store maps, mobile apps, kiosks, and in-store wayfinding tools.

Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

AI: Fully automatable - Automated monitoring using POS telemetry, cameras, and workforce-management systems can fully track cash levels and staffing and generate alerts/actions in real time.

Issue receipts, refunds, credits, or change due to customers.

AI: Fully automatable - Issuing receipts, processing refunds/credits, and calculating change are routine transaction tasks already handled end-to-end by POS and automated return/payment systems.

Sort, count, and wrap currency and coins.

AI: Fully automatable - Currency- and coin-counting and wrapping machines are mature and can be integrated and controlled by AI/software to fully perform this task.

Weigh items sold by weight to determine prices.

AI: Fully automatable - Integrated scales connected to POS systems already determine weight-based pricing automatically at self-checkouts and service counters.

Issue trading stamps and redeem food stamps and coupons.

AI: Fully automatable - POS and EBT/coupon systems can automatically issue/accept stamps, coupons, and SNAP/EBT transactions according to program rules.

Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.

AI: Fully automatable - Price identification and bill tabulation are routine POS functions already handled by software, barcode scanners, and dynamic-pricing systems, so AI/software can fully perform them.

Post charges against guests' or patients' accounts.

AI: Fully automatable - Hotel and healthcare billing systems can automatically post routine charges to guest or patient accounts with minimal human intervention.

Answer incoming phone calls.

AI: Fully automatable - Answering incoming phone calls, including routine queries and routing, can be fully automated by conversational AI/IVR systems for the vast majority of cases.

Request information or assistance using paging systems.

AI: Fully automatable - Paging and alert systems can be triggered automatically by AI or integrated systems to request information or assistance without human intervention.

Sell tickets and other items to customers.

AI: Fully automatable - Ticket and retail item sales are widely automated via kiosks, online platforms, and POS software that can complete transactions end-to-end.

Compile and maintain non-monetary reports and records.

AI: Fully automatable - AI/automation systems can already generate, compile, and maintain non-monetary reports from digital inputs end-to-end without human intervention.

Answer customers' questions, and provide information on procedures or policies.

AI: Partial - AI chatbots and FAQ systems can answer standard procedural and policy questions but struggle with novel, ambiguous, or sensitive cases that need human judgment.

Greet customers entering establishments.

AI: Partial - Automated greeters (kiosks, sensors, announcements) can perform basic welcomes, but they lack the personal presence and nuanced service of human greeters.

Supervise others and provide on-the-job training.

AI: Partial - AI can assist with training content, scheduling, and monitoring, but effective supervision and on-the-job coaching require human leadership and interpersonal skills.

Pay company bills by cash, vouchers, or checks.

AI: Partial - AI can automate bill preparation and scheduling, but physical cash handling, voucher validation, or authorized signing of checks often still requires human control or secure processes.

Assist customers by providing information and resolving their complaints.

AI: Partial - AI can resolve routine inquiries and standard complaints, but complex, emotional, or policy-exception disputes typically need human intervention.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

AI: Partial - Autonomous cleaning robots handle some tasks (vacuuming, basic mopping), but comprehensive, flexible cleaning and area maintenance still require human work for now.

Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

AI: Partial - Bagging, wrapping, and preparing packages require physical dexterity and variability handling that current robotics can do in limited, structured settings but not broadly replace humans.

Process merchandise returns and exchanges.

AI: Partial - Many returns/exchanges can be automated via kiosks, receipt scans, and CV for item condition, but exceptions and fraud/condition disputes still often require humans.

Cash checks for customers.

AI: Partial - Automated check-cashing kiosks and mobile deposit exist, but identity verification and fraud/funds-availability risk mean human oversight remains common.

Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

AI: Partial - Assisting in other store areas mixes physical tasks and situational judgment (e.g., carrying items, monitoring fitting rooms) so partial automation is possible but not complete.

Stock shelves, sort and reshelve returned items, and mark prices on items and shelves.

AI: Partial - Shelf stocking and handling returns remain primarily physical and variable, though aspects like price labeling and inventory tracking are increasingly automated with ESLs and robots in constrained environments.

Offer customers carry-out service at the completion of transactions.

AI: Partial - Offering carry-out service involves human interaction and physical carrying; software can automate offers and logistics, but the physical delivery component limits full automation.